Paula Blair-Jackson joined the Bailey Group in December 2020 in the role of Office Manager. Paula is responsible for the overall coordination of a broad range of services/resources that allow the organization to operate efficiently.

Paula worked in the Life Insurance/financial industry for over 20 years with a focus on people management, project management, process improvements, and procedures documentation. You may contact Paula at paula@thebaileygp.com; 813-207-7512 extension 109.

Kathy Williams joined The Bailey Group in March of 2013. Her background includes both financial services and the banking industry. In her role as Case Manager, Kathy oversees the management of life insurance applications during the underwriting process with Equitable Financial, LLC (NY, NY) and other insurance carriers. Kathy also assists in the training and management of the home office staff. You may contact Kathy at: kathy@thebaileygp.com

Genea joined the Bailey Group in December 2020.  She has over 20 years of experience in the Financial industry working with Retirement Plans and Life Insurance. In her role as News Case Management Administrative Assistant, Genea assists clients and lenders with finalizing policy documents and delivery requirements needed for commercial lenders.  Genea also provides ongoing client and lender support throughout the duration of life insurance policies. You may contact Genea at:  genea@thebaileygp.com

Sarey joined The Bailey Group in August 2022. She holds a Bachelor’s Degree in Health Services Administration specializing in Human Services.  In her role, her goal is to provide the best support and service to both our internal and external partners.  You may contact Sarey at sarey@thebaileygp.com.

Monique joined The Bailey Group in 2016 and works in our Case Management division. Monique’s main job duties include processing applications for customers, communicating with our customers and bankers regarding the requirements needed for the commercial lenders, and assisting the department in other ancillary needs to help our clients with the process until their insurance application is complete. You may contact Monique at: monique@thebaileygp.com

Alexa joined The Bailey Group in October 2018 and works in our Application Intake division. Her main duty is working with our clients in obtaining their information for applications.  Along with this, she also assists with other various duties of Case Management. You may contact Alexa at alexa@thebaileygp.com

Douglas joined The Bailey Group in October 2022.  He has over 7 years of experience in customer service-related fields, including 4 years in the medical insurance industry and 3 years in Administrative Assistant positions.  He enjoys being organized and staying proactive by anticipating customer needs.  You may contact Douglas at douglas@thebaileygp.com

Jennifer Reid joined The Bailey Group in February of 2019. Her background includes multiple roles in an administrative support position in industries such as life insurance, telecommunications, and advertising. In her role as Policy Administrative Assistant, Jennifer assists clients and lenders with finalizing policy documents and delivering requirements needed for commercial lenders. Jennifer also provides ongoing client and lender support throughout the duration of life insurance policies. You may contact Jennifer at: jreid@thebaileygp.com

Tasia joined The Bailey Group in August 2021. She graduated from St. Petersburg College with a degree in Social and Human Services. She holds a certification as a Community Health Worker. She has over 25 years in customer service with a passion for helping others. Her personal philosophy is “ Serving others and making the most of all opportunities. You may contact Tasia at: Tasia@thebaileygp.com

Nawaine joined The Bailey Group in August 2021. His background includes being an Administrative Assistant in the automobile insurance industry. He enjoys providing exceptional customer service by satisfying customer needs beyond expectations. You may contact Nawaine at: Nawaine@thebaileygp.com

Kristin joined The Bailey Group in June 2022.  She has over 10 years of customer service experience in the banking industry.  Kristin provides ongoing client and lender support throughout the duration of life insurance policies.  You may contact Kristin at kellis@thebaileygp.com

Celeste has been with The Bailey Group since February 2010. As Technical Manager, she is responsible for numerous aspects of our internal operations, including technical operations and database management. You may contact Celeste at: celeste@thebaileygp.com

Kevin Brooks joined The Bailey Group in January of 2021. He graduated from the University of North Carolina, Wilmington with a degree in Marketing. He has worked in the real estate field as a licensed North Carolina realtor as well as in the medical field in an administrative role. He uses his customer service experience to help clients in their initial contact with The Bailey Group and maintains lender relationships within the company. You may contact Kevin at: Kevin@thebaileygp.com

Mercede Colon joined The Bailey Group in January 2022. Mercede is an experienced customer service professional who is driven and passionate about giving exceptional customer experience. As a Business Relations Specialist, her customer service experience helps clients and lenders feel confident in the service that is provided by The Bailey Group. You may contact Mercede at: Mercede@thebaileygp.com

Sidney joined The Bailey Group in October 2022.  She is an enthusiastic customer service professional with over 10 years of experience in her field.  Her strong desire to drive success and exceed expectations allows clients and lenders alike to feel comfortable in their decision to work with The Bailey Group.  You may contact Sidney at sidney@thebaileygp.com